Terms of service

Terms of Service

1. Acceptance of These Terms

By creating an account, requesting a quote, placing an order, submitting a file, or using the website of Lubbock 3D Printing ("we," "us," "our"), you agree to these Terms of Service, our Refund Policy, and our Privacy Policy. If you do not agree, please do not place an order or submit files.

You must be at least 18 years old, or have a parent or guardian's permission, to place an order.

2. Our Services and Orders

We provide custom FDM 3D printing of files supplied by customers. We do not currently offer 3D modeling, design, engineering, or file repair services. We print your part as you specify it; we do not design it, test it, or certify it for any use.

  • Estimates and quotes. When you upload a file or send a link, our system calculates an automatic estimate from the file, material, and settings you choose. Estimates are accurate but not guaranteed. Every estimate is reviewed by us before it becomes a verified quote. The verified quote is the price you pay, and it includes print time, filament, and any delivery or shipping you select. Verified quotes are valid for 14 days and may change if the file or requirements change.
  • An order is confirmed only when you approve a verified quote and pay for it through our checkout.
  • We may decline or cancel any order at our discretion, including orders we believe violate these Terms or could be unsafe. If we cancel, any payment for work not yet performed will be refunded.
  • Previews and samples you approve are treated as acceptance of the design, scale, orientation, and settings shown.

3. Customer-Supplied Files and Permission to Print

When you submit a file for us to print, you take full responsibility for having the legal right to have that file printed. By submitting a file, you confirm that:

  1. You own the design, or you have permission from the owner to have it printed, including for any commercial use, resale, or distribution you intend.
  2. Printing the file does not infringe anyone's rights, including copyrights, trademarks, patents, design rights, or license terms (for example, "non-commercial" or "personal use only" licenses on downloaded models).
  3. You will follow the license terms of any file you did not create yourself.

We do not verify ownership or licensing of submitted files. We may refuse any file we believe infringes intellectual property, and we will cooperate with valid rights-holder requests, which may include removing files and cancelling orders.

4. Design Responsibility and Printability

You are responsible for the accuracy, dimensions, scale, units, tolerances, and fit of any file you supply, and for any print settings you choose. We perform a basic printability check and will tell you about obvious problems we notice before printing, but this check is not an engineering or safety review and does not guarantee that a design will function, fit, hold a load, or look as intended.

Print defects caused by the design itself (thin walls, unsupported features, non-manifold geometry, incorrect scale or units) are not our responsibility. If we point out a potential problem and you ask us to print anyway, you accept the result.

5. Safety, Intended Use, and Products You Design

You are the designer of any part made from your file, and you are solely responsible for whether it is safe and suitable for how you use it. We act only as a fabricator that prints your design to your specifications.

  • No safety rating. Printed parts are not tested, rated, or certified for strength, safety, or any standard. FDM prints are built in layers and can be weaker between layers, can crack or break suddenly, can have sharp edges, and can soften, deform, or fail with heat, sunlight, chemicals, or age. Printed parts are not food-safe.
  • Uses we do not support. Unless we have agreed otherwise in writing, do not use printed parts where failure could cause injury, illness, or property damage, including: holding a person or anything overhead; climbing, safety, or protective equipment; vehicle, brake, steering, or other critical machine parts; parts under pressure, heat, or electrical load; medical or body-contact devices; anything that touches food or drink; and toys or other items for children (small parts can be a choking hazard).
  • Test before you rely on it. You agree to inspect and test every part for your use before relying on it, and to stop using any part that shows wear, cracking, or deformation.
  • Tell us how it will be used. Telling us the intended use helps us suggest materials and settings, but our suggestions are not engineering advice and do not make us responsible for the part's performance or safety.
  • Assumption of risk. To the fullest extent permitted by law, you assume all risk of injury, illness, death, or property damage arising from the use, misuse, modification, or failure of any part made from your design or used for a purpose we were not told about in writing.
  • Selling or giving away parts. If you resell, distribute, or give away parts we print for you, you are the maker of that product. You are responsible for its design, testing, labeling, warnings, legal and regulatory compliance (including rules for children's products), and any insurance, and for any claims from the people who receive or use it.

6. Prohibited Items

We will not print, and you may not submit files for:

  • Firearms, firearm components, or other weapons
  • Items that infringe intellectual property (counterfeit parts, unlicensed branded or character merchandise)
  • Items intended for illegal use or that are illegal to possess
  • Obscene, hateful, or harassing content

We may refuse any order at our discretion without giving a reason.

7. Pricing, Payment, and Delivery

  • Pricing: Prices are based on print hours and filament used, as described on our Pricing page. Print time is $2.50 per hour. Filament is charged by weight. All orders have a $15 minimum, before delivery or shipping. Sales tax, if any, is added at checkout.
  • Payment: Payment in full is due before printing begins and is made through Shopify's secure checkout.
  • Turnaround: Turnaround times we give are estimates, not guarantees. If we cannot meet a stated date, we will tell you and you may cancel for a refund of any work not yet performed.
  • Pickup, delivery, and shipping: We offer a free local meetup in Lubbock, local delivery within 20 miles for $10, and shipping within the US at current USPS rates. Responsibility for the order passes to you when it is picked up, delivered, or handed to the carrier. Shipping damage claims are handled under our Refund Policy.
  • Unclaimed orders: Orders not picked up within 30 days of completion may be recycled without refund.

8. Warranties and Limitation of Liability

Our only promise about the quality of a print is the one in our Refund Policy: if a part has a print defect we caused, we will reprint or refund it.

Warranty disclaimer. EXCEPT AS STATED IN OUR REFUND POLICY, ITEMS ARE PROVIDED "AS IS." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM THE USE, MISUSE, OR FAILURE OF A PART MADE FROM YOUR DESIGN, MISSED DEADLINES, OR LOST PROFITS.

Some places do not allow certain warranties or liabilities to be excluded or limited, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lubbock 3D Printing and its owner from any claims, damages, losses, injuries, legal fees, or costs arising from: a file you submitted or our printing of it, including any claim that it infringes someone else's rights; the use, misuse, modification, resale, or distribution of any part made from your design, including claims by you or anyone else for personal injury, death, or property damage; or your breach of these Terms.

10. Accounts, Files, and Your Information

Your account. Accounts are provided by Shopify. You sign in with a one-time code sent to your email, so there is no password for us to store. Payments are processed by Shopify, and we never see your full card number. You are responsible for the email address you sign in with and for requests made from your account. To close your account or have your information deleted, email us.

What we can see. To quote and fulfill your orders, we can see your name, email, phone number and address if you provide them, your order and quote history, the files and links you send, and the messages you send us.

Your files stay yours. We use submitted files only to quote and fulfill your order. We do not sell, share, or reprint your files for anyone else. Uploaded files are stored in Google Drive and deleted automatically 45 days after you send them, or sooner on request. If you'd like us to keep a file longer for reprints, just ask.

Photos of work. We only share photos of your finished print if you give permission when you request your quote. We will not post anything you mark as confidential.

Our Privacy Policy explains in more detail how we handle your information.

11. Other Terms

Refunds are governed by our separate Refund Policy, which is part of these Terms.

Changes to these Terms. We may update these Terms. The version on our website when you place an order applies to that order.

Severability. If any part of these Terms is found unenforceable, the rest stays in effect.

Governing law. These Terms are governed by the laws of the State of Texas. Disputes will be handled in the courts of Lubbock County, Texas, except where your local law requires otherwise.

Contact: Lubbock 3D Printing · cole@lubbock3dprinting.com · lubbock3dprinting.com