Privacy Policy

Last updated: October 18, 2026

Lubbock 3D Printing ("we," "us," "our") runs this website and our custom 3D printing service (the "Services"). The Services are powered by Shopify. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with. By using the Services, you agree to this policy. If it conflicts with our Terms of Service, this policy controls for how we handle personal information.

Information We Collect

• Contact details: your name, email address, and, if you give them, your phone number and delivery or shipping address.
• Account information: your account is run by Shopify and you sign in with a one-time code sent to your email. There is no password, and we never see or store one.
• Payment information: payments are processed by Shopify. We see the order total and payment status, but never your full card number or bank details.
• Quote and order information: the files and links you send us, the material and print settings you choose, quotes, orders, and order history.
• Messages: anything you send us through your quotes, our contact form, or email.
• Device and usage information: information collected automatically when you visit, such as your browser, device, IP address, pages viewed, and actions like creating an account or requesting a quote, through cookies and similar tools from Shopify and Meta (see "Advertising" below).

How We Use It

• To prepare estimates and quotes, print and deliver your order, and process payments.
• To email you about your quotes and orders, and to answer your messages.
• To run, secure, and improve the Services and prevent fraud.
• To send marketing emails only if you sign up for our email list. You can unsubscribe at any time.
• To show our ads to people who may be interested, and to measure whether our ads work.
• To comply with the law and enforce our Terms.

Your Files

Files you upload are used only to quote and print your order. They are processed on our quote server and stored in Google Drive, and are deleted automatically 45 days after you send them unless you ask us to keep them for reprints. You can ask us to delete them sooner at any time. We never sell or share your files, and we don't print them for anyone else.

Who We Share It With

We do not sell your personal information for money. We share it only with services that help us run and advertise the business, and only as much as they need:

• Shopify, which hosts our store and handles accounts, checkout, and payments.
• Google (Google Drive and Gmail), which stores uploaded files and sends our quote and order emails.
• Our cloud server provider, which hosts the server that calculates estimates from your files.
• The US Census Bureau address service, which checks delivery and shipping addresses you enter. It receives only the address.
• USPS, when we ship an order to you.
• Meta (Facebook and Instagram), for advertising, as described below.
• Authorities, when required by law or to protect our rights or the safety of others.

Advertising

We advertise on Facebook and Instagram. To do that, we use the Meta Pixel and Meta's Conversions API, which share information about your activity on our site with Meta, such as pages you view, when you create an account or request a quote, and order information. This can include hashed (scrambled) contact details like your email address or phone number, so Meta can match the activity to a Facebook or Instagram account ("advanced matching"). We never share your files, your messages, or your full address with Meta for advertising.

Meta uses this information to show our ads to people who may be interested, including people who have already visited our site, and to tell us how well our ads work. Meta's use of the information is covered by the Meta Privacy Policy.

Shopify may also use information about your activity for personalized advertising across stores.

Your choices:

• Opt out of advertising data sharing from our site on our opt-out page. Depending on where you live, this may also be called opting out of "targeted advertising" or the "sale" or "sharing" of personal information.
• If you visit with the Global Privacy Control signal turned on, we treat it as an opt-out request for that browser.
• Choose your cookie preferences in the cookie banner, where one is shown.
• Disconnect activity from other websites from your Facebook account in Facebook's Off-Facebook Activity settings, and adjust your Facebook ad preferences.

Relationship with Shopify

Shopify processes personal information about your use of the Services in order to provide and improve them. To learn how Shopify uses your information and what rights you have, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

How Long We Keep It

Uploaded files are deleted after 45 days unless you ask us to keep them. Quotes, orders, and messages are kept as long as needed to provide the Services, keep business and tax records, and resolve disputes. You can ask us to delete your information at any time, subject to what we're legally required to keep.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of targeted advertising. To make a request, email us. We may need to verify your identity first, and we won't treat you differently for using these rights.

Children

The Services are not meant for children, and we don't knowingly collect personal information from anyone under 13. If you believe a child has given us their information, email us and we'll delete it.

Security

We use reputable providers and limit access to your information, but no method of storing or sending information is completely secure. Please don't send sensitive personal information through quote messages.

Changes

We may update this policy. The latest version and its date will always be on this page.

Contact

Questions or privacy requests: cole@lubbock3dprinting.com.