Refund Policy

Before printing begins, you can cancel your order for a full refund. Once printing has started, these rules apply.

We'll reprint or refund your order if:

• It has a print defect we caused, like warping, stringing, layer separation, or layer shift.
• It was printed in the wrong color or material.
• It was damaged in shipping.

We can't reprint or refund it if:

• The problem comes from the design itself. The result depends on the file you supply, and there's only so much we can do as the printer.
• We pointed out a possible problem and you asked us to print anyway.
• It's a normal part of 3D printing, like visible layer lines, small support marks, or minor seams.
• The part was damaged after delivery by heat, modification, misuse, or improper handling, or failed while being used for something it wasn't suited for. See section 5 of our Terms of Service.

How to make a claim

Email cole@lubbock3dprinting.com within 7 days of receiving your order, with your order number and photos of the problem. If we approve the claim, we'll reprint the part or refund what you paid for it.