Shipping policy

Shipping Policy

Every order is custom printed after you approve and pay for a verified quote. You choose how to get it when you request your quote, and the cost is included in your verified quote.

Delivery options

  • Free local meetup. We'll set a time and a public place in Lubbock that works for you.
  • Local delivery: $10. Dropped off at an address within 20 miles of Lubbock. We check the address when you request your quote.
  • Shipping: USPS rates. Shipped anywhere in the United States. We add the actual USPS rate for your package when we verify your quote, so you see the exact cost before you pay.

We currently ship within the United States only.

When your order ships

Printing starts after payment. How long it takes depends on the size and number of parts and on our print queue, and we'll give you an estimate with your quote. Turnaround times are estimates, not guarantees. If we can't meet a date you asked for, we'll tell you, and you can cancel for a refund of any work not yet done.

You'll get an email when your order is printing, when it's ready, and when it ships, with USPS tracking.

Your address

We check delivery and shipping addresses when you request your quote, and you can change yours before you pay. Please make sure it's correct. If a package is returned or lost because of an incorrect address, reshipping costs are your responsibility.

Packaging

Parts are packed to protect them in transit. Fragile or thin parts may need a larger box, which is reflected in the shipping rate on your quote.

Damaged, lost, or late packages

  • Damaged in shipping: email us within 7 days of delivery with your order number and photos of the part and the packaging. We'll reprint or refund it under our Refund Policy.
  • Lost: if tracking hasn't updated in 7 days or shows delivered but you don't have it, email us. We'll work with USPS to find it, and if it's confirmed lost, we'll reprint or refund it.
  • Delays: once a package is handed to USPS, delivery times are up to them and we can't guarantee them.

Responsibility for your order

Your order becomes your responsibility when it's picked up, delivered, or handed to USPS. Orders not picked up within 30 days of completion may be recycled without a refund.

Questions

Email cole@lubbock3dprinting.com, or message us from your quote.